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Campaign Optimization FAQs

Updated over a month ago

Why is my ad not visible?

Ads appear for your selected targets based on your Ad Rank, which is based on a combination of your bid amount and relevance score. If your Ad is not appearing, it may be due to the following reasons:

  • Low Bid Amount: If your bid amount is too low, competitors with higher bids may outrank you. Increase your bids to improve visibility. Consider using placement bidding for Product Ads to secure top-of-search placement

  • Low Relevance Score: if the targets you chose for your ads, and the contents of their product detail page, do not match user intent (customer search queries / browsed categories, other ads may appear, make sure to choose a relevant target as well as optimize the title and description of your product detail page

  • Daily Budget Exhausted: if your daily budget runs out, your ads stop showing. Increase your budget to keep ads running longer.

  • Advertised SKUs are Out of Stock: Ads pause when your SKUs are out of stock. Add in-stock SKUs to keep your ads running

Note: make sure your campaign status is live.


How to troubleshoot daily budget exhaustion?

To fix your campaign please follow these steps:

  • Select the campaign with the status "Budget Exhusated"

  • Locate the three dots to the right side of the campaign

  • Hover over the three dots and select "Edit"

  • In the budget details section, we recommend starting with a 40% increase on the current daily budget and modifying it based on campaign performance


How can I improve my campaign's click-through rate?

Here are a few tips you can follow:

  • Use negative keywords effectively to prevent irrelevant clicks

  • Check and adjust your pricing strategy as needed


How can I improve my campaign's ROAS?

Here are a few tips you can follow

  1. Ensure that you are running campaigns with a minimum of 7 days duration for product ads while for brand ads a minimum of 14 days duration then check the performance. as ROAS may take time.

  2. Download the Detailed target performance report to check for good keywords/categories and refine further

  3. Implement negative targeting to remove unwanted spends or remove targets if they have no ROAS based on the performance report mentioned above


How can I optimize my campaign's performance?

There are a few generic optimization tips that can help you:

  • If your bid price is more than 5% of your selling price of the product, preferably reduce the bid price to increase your chances of winning. Subject to competition and winning bids

  • Select relevant targets from keywords and categories.

  • Use phrase match with not more than 2 words (per target) and bid the minimum value to capture long tail search volume

  • Target sub-categories to improve ad effectiveness and bid higher for sub-categories

  • Ensure that you are running campaigns with a minimum of 7 days duration for product ads while for brand ads a minimum of 14 days duration then check the performance. as ROAS may take time

  • Download the Detailed target performance report to check for good keywords/categories and further refine

  • Implement negative targeting to remove unwanted spends or remove targets if they have no ROAS based on the performance report mentioned above


Need more help? Email us at [email protected]m

Our dedicated support team will answer all your questions

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